The producer packs for dozens of local and national brands, with product distributed internationally to supermarkets and restaurants. To keep those commitments, it had to consistently meet production demand across two facilities located about three miles apart. Equipment and line unreliability put that consistency at risk, making output unpredictable and exposing the operation every time a machine went down without warning.
The deeper problem was structural, not mechanical. Maintenance was strictly reactive, with mechanics waiting for breakdowns before responding. The EAM system was not recording repairs or parts costs by equipment, so no one could say what it actually cost to maintain an asset. Overtime was neither scheduled nor controlled, there was no approval process for parts or contracted services, MRO parts inventory accuracy was low, the preventive maintenance tasks in the system were vague, and maintenance managers did not assign work. Reliability was left to chance and to tribal knowledge.
Leadership did not need a single round of repairs. It needed a maintenance management operating system that could develop, manage, and sustain equipment reliability over time, drive accountability and continuous improvement, and convert better uptime into the capacity the business was trying to gain. A one-time fix would have faded the moment the next breakdown arrived.